Customer Protection

Cancellation & Refund Policy

Last Updated: October 2026 | Transparent, fair, and customer-first returns

Return Window
5 Days from Delivery
For damaged, defective or wrong items
Cancellation
Before Dispatch
100% full instant refund
Refund Processing
5 – 7 Business Days
Direct to original payment method

1. Order Cancellation Policy

You can cancel your order anytime before it has been dispatched from our facility. To cancel, please email us at support@ratnikaa.com or DM us on Instagram @Ratnikaaofficial with your Order ID.

Upon cancellation before dispatch, 100% of your paid amount will be reversed to your original source account immediately.

2. Return & Replacement Eligibility

Due to personal hygiene and safety guidelines regarding jewelry products, returns and replacements are accepted exclusively in the following circumstances:

  • Item arrived physically damaged during transit.
  • Item has a manufacturing defect or missing crystals/stones.
  • Incorrect product, color, or design was shipped.
📹 Mandatory Unboxing Video Guidance:

To protect both our customers and our team from transit tampering, we kindly request customers to record a continuous unboxing video when opening the sealed outer package for the first time. This ensures immediate 100% hassle-free approval for your replacement or refund.

3. Step-by-Step Return Process

  1. Notify our team within 5 calendar days of parcel delivery at support@ratnikaa.com.
  2. Include your Order ID, description of the issue, and photos/video of the item and packaging.
  3. Our verification team will review your request within 24 business hours.
  4. Upon approval, we will schedule a reverse pickup or ship an express free replacement to your address.

4. Refund Timelines

Once the returned item is inspected at our hub or an instant refund is approved:

  • UPI / NetBanking / Cards: Credited back to the original account in 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Refunded directly to your verified bank account via NEFT/UPI transfer upon request.