Data Protection

Privacy Policy

Last Updated: October 2026 | Compliant with the Information Technology Act of India

1. Information We Collect

When you visit, register, or place an order on Ratnikaa.com, we collect necessary personal details to fulfill your orders effectively:

  • Identity & Contact: Full name, shipping/billing address, phone number, and email address.
  • Order History: Products purchased, payment status, and order tracking timestamps.
  • Technical Data: IP address, device type, browser information, and cookies to ensure seamless shopping cart sessions.

2. Payment Security

🔒 100% Encrypted Payment Processing:

We do NOT store or process your credit card numbers, debit card PINs, CVVs, or UPI credentials on our servers. All transactions are securely handled through RBI-regulated, PCI-DSS Level 1 certified Indian payment gateways (including Razorpay).

3. How We Use Your Information

We use your information exclusively to:

  • Process, pack, and deliver your jewelry orders safely to your doorstep.
  • Send automated order confirmations, live delivery tracking links, and digital GST invoices.
  • Provide dedicated customer support and process eligible replacements or refunds.
  • Improve website navigation and prevent fraudulent activities.

4. Zero Third-Party Data Selling

We value your trust. Ratnikaa will never sell, rent, or trade your personal contact details to external marketers. Your shipping details are shared solely with verified logistics couriers (Delhivery, BlueDart, DTDC) strictly for delivery purposes.

5. Cookies

Our website uses standard session cookies to remember the items in your shopping cart, wishlists, and user login state. You may choose to disable cookies in your browser settings, though some website features may not function optimally.

6. Grievance & Contact

If you have any questions about this Privacy Policy or wish to request data updates, please contact our Grievance Officer at support@ratnikaa.com.